Privacy Policy

We collect information necessary to provide our translation services:

Personal Information: Full name, email address, phone number, mailing address, and identification documents required for certified translations.

Document Content: The documents you submit for translation, which may contain sensitive personal, financial, legal, or medical information.

Payment Information: Billing details and payment transaction records for our services.

Communication Data: Records of your communications with us via email, phone, WhatsApp, or in-person meetings.

Technical Data: IP address, browser type, device information, and website usage data when you visit our website.

Your information is used exclusively for:

Providing Translation Services: Processing, translating, and delivering your documents accurately and on time.

Notarization: Verifying identity and authenticating documents for notarial services.

Communication: Responding to inquiries, providing quotes, sending updates on your translation orders, and customer support.

Payment Processing: Billing for services rendered and maintaining financial records.

Service Improvement: Analyzing service quality, identifying areas for improvement, and enhancing our processes.

Legal Compliance: Meeting legal and regulatory obligations, including embassy and court requirements.

We implement stringent security measures:

Physical Security: Secure office premises with restricted access, locked filing systems for physical documents.

Digital Security: Encrypted file storage and transmission, password-protected systems, regular security audits, and firewall protection.

Access Control: Only authorized translators and staff have access to your documents on a need-to-know basis.

Secure Disposal: Physical documents are shredded, and digital files are permanently deleted after project completion and retention period.

Data Backup: Regular backups with encryption to prevent data loss while maintaining security.

Employee Training: All staff undergo confidentiality training and sign non-disclosure agreements.

We retain your information only as long as necessary:

Active Projects: Data is retained throughout the translation and delivery process.

Completed Projects: We retain project records for 1 year after completion for warranty purposes, client reference, and legal requirements.

Financial Records: Accounting and tax records are retained for 7 years as required by Georgian law.

Marketing Consent: If you opt-in to marketing communications, we retain your contact information until you unsubscribe.

Deletion: You may request deletion of your data at any time after project completion, subject to legal retention requirements.

Under data protection laws, you have the right to:

Access: Request copies of your personal data and information about how we process it.

Rectification: Request correction of inaccurate or incomplete information.

Erasure: Request deletion of your personal data, subject to legal retention obligations.

Restriction: Request limitation of processing in certain circumstances.

Data Portability: Receive your data in a structured, commonly used format.

Object: Object to processing of your data for certain purposes.

Withdraw Consent: Withdraw your consent for data processing at any time.

Complain: Lodge a complaint with the Georgian Data Protection Authority.

To exercise these rights, contact us at info@freicompany.ge

We do not sell or rent your personal information. We share data only when necessary:

Translators: Documents are shared with our certified translators under strict confidentiality agreements.

Notaries: For notarization services, documents are shared with licensed notaries bound by professional confidentiality.

Embassies and Authorities: When required for document apostille, authentication, or legal proceedings.

Payment Processors: Secure payment processing through encrypted third-party payment gateways.

Courier Services: For document delivery, we share necessary delivery information with trusted courier partners.

Legal Requirements: When required by law, court order, or government authority.

All third parties are contractually bound to protect your data and use it only for specified purposes.

Our website uses cookies and similar technologies:

Essential Cookies: Required for website functionality, security, and session management.

Analytics Cookies: Google Analytics and similar tools to understand website usage and improve user experience. These are anonymized and aggregated.

Marketing Cookies: With your consent, we use cookies for targeted advertising and remarketing.

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

Some of our service providers are located outside Georgia:

Email Services: We use international email providers with strong data protection measures.

Cloud Storage: Some documents may be temporarily stored on secure cloud servers with encryption.

Payment Processing: International payment gateways are used for credit card transactions.

We ensure all international transfers comply with data protection regulations through standard contractual clauses and adequacy decisions.